Agent with Open Zendesk tickets OOO alert
When an agent on leave has Open Zendesk tickets in their queue, send an alert to the agent’s manager.
When this happens
Employee on PTO has Open Zendesk tickets
Then do this
Send a notification to an employee, manager, admin, department, or team
How to alert managers of Open tickets assigned to agent on leave
With Rippling’s Workflow Automator, you can automatically trigger an alert to managers when an agent on leave has Open Zendesk tickets in their queue.
What do you need?
Rippling App Management
Rippling HRIS
Zendesk
Recipe Overview
A great customer experience is key to ensuring happy customers that stay with you for the long run. And a key factor that plays into creating that great customer experience is the ability to deliver quality support, in a fast, timely manner.
But in the midst of managing agent training, escalations, forecasting and more, it’s easy to lose track of things like employee outages, and the status of tickets assigned to them.
With this Recipe, you get an extra set of eyes to help you stay on top of your support team outages. When an agent on leave has Open tickets in their queue, Rippling will automatically send a notification to their support team manager, alerting them to the situation.
Prefer to assign a Task instead? As with all our workflow Recipes, you can customise this template to your exact needs, including when it should trigger, what the actions should be, who it should go to, and more.
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How to alert managers of Open tickets assigned to agent on leave
With Rippling’s Workflow Automator, you can automatically trigger an alert to managers when an agent on leave has Open Zendesk tickets in their queue.
What do you need?
Rippling App Management
Rippling HRIS
Zendesk
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