EN

Australia (EN)

Canada (EN)

Canada (FR)

France (FR)

Ireland (EN)

United Kingdom (EN)

United States (EN)

EN

Australia (EN)

Canada (EN)

Canada (FR)

France (FR)

Ireland (EN)

United Kingdom (EN)

United States (EN)

Table of contents

Liven streamlines global HR operations and enhances payroll compliance with Rippling's all-in-one solution

Liven partnered with Rippling to overcome challenges in managing a globally dispersed workforce. Facing complexities in payroll compliance and the need for integrated HR processes, Liven leveraged Rippling’s unified platform to enhance operational efficiencies and ensure accurate and timely payroll across multiple international markets. This partnership enabled Liven to focus on their core mission, improve employee satisfaction, and maintain a competitive edge in the hospitality technology sector.

Headquarters

Australia

Industry

Hospitality, Technology

Employees

250

about the company

Read more

Pain Points

Payroll compliance and complexity: Liven faced significant challenges ensuring payroll compliance, timeliness, and accuracy across diverse international markets like the US, Australia, and Southeast Asia.

Inefficient HR systems and integration: The lack of integration among different HR systems across various countries created inefficiencies and limitations in basic HR functionalities, complicating essential processes such as payroll and employee data management.

Scaling HR operations: As Liven expanded into new markets, efficiently scaling HR operations was a critical challenge, particularly in maintaining payroll efficiency and compliance in increasingly complex and varied regulatory environments.

Cultural and operational consistency: Liven struggled to ensure cultural and operational consistency across its globally dispersed teams, with the challenge of aligning corporate culture and operational practices amid diverse local customs and regulations.

Employee experience and engagement: Liven prioritises creating personalised employee experiences to maintain high engagement levels, but the lack of an integrated HR system hindered their ability to offer a uniform and enriching experience across its global workforce.

The Challenge

Liven faced a challenge in managing their complex, multi-jurisdictional payroll requirements and streamlining HR processes across their expanding global workforce. The lack of an integrated, efficient HR system was a major barrier, hindering their ability to consistently deliver a strong employee value proposition worldwide. 

This challenge drove them to seek a robust solution that could handle the intricacies of international payroll, ensure compliance across diverse markets, and integrate various HR functionalities to support and enhance the employee experience on a global scale.

Rippling provided Liven with several integrated solutions focused on simplifying and optimising their HR and payroll operations globally. 

01

Streamlined global payroll

Rippling provided a unified payroll system that allowed for consistent, accurate, and timely payroll processing across various countries, significantly reducing complexity and helping Liven maintain compliance.
‘We’ve redeployed the three FTEs required to manage payroll in over 10-plus countries to just 0.5 of a resource. And it's done in a transparent way, with more accurate results. This has been a pivotal improvement for our operations and enabled us to reallocate team members to other P&C initiatives,’ explained Aaron Rau, Liven’s Head of People and Culture.

02

Centralised HR systems

Rippling centralised all Liven’s HR functions into a single platform, which improved data management and reduced administrative burdens previously exacerbated by using multiple disparate systems. 
‘The simplicity of Rippling's product, which reflects our own high standards for an integrated and user-friendly interface, was a major advantage for us. It consolidated everything we needed in one place, streamlining our processes significantly,’ Aaron noted.

03

Enabled scalable HR operations for global growth

By automating payroll, consolidating HR processes, and integrating compliance measures, Rippling empowered Liven to scale its operations without increasing administrative burden or compliance risks. 

The platform also facilitated a significant uplift in performance management adoption, with 94% of employees now completing self-reviews—an increase from 85%. This consistency has been significant in maintaining alignment and engagement as Liven expands globally.
‘Rippling gives us the ability to expand and contract in different areas as needed, which gives us comfort as we grow our business,’ Aaron said.

04

Provided tools for personalised employee experiences

Rippling enabled Liven to design deeply personalised employee experiences through features like performance reviews, development plans, and centralised data.

‘Rippling's platform has been instrumental in allowing us to think outside the square and create the world's most personalised employee experiences. It enables us to deeply understand each employee's needs and tailor experiences specifically for them, which is key to enhancing engagement and satisfaction across our global workforce,’ added Aaron.

Rippling has been transformative for us. It’s intuitive, efficient, and scalable. The platform’s flexibility gives us confidence to expand and adapt as we grow, and it helps ensure we’re compliant and operating efficiently. I couldn’t see my team being as effective as they are without Rippling—it’s a one-stop shop that just works.

Aaron Rau

Head of People & Culture, Liven

The Impact

  • Significant efficiency gains: Liven reduced payroll personnel effort from 3 FTEs to just 0.5 FTE, allowing the team to focus on strategic initiatives rather than administrative tasks.
  • Dramatic cost savings: By consolidating HR functionalities into Rippling’s all-in-one platform, Liven cut their HR tech stack costs by over 50%, freeing up resources to reinvest in personalised employee experiences and other business priorities.

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