When Kirin Quackenbush became People Operations Manager overseeing back-office operations, she quickly discovered issues with Memorang's expense reimbursement process for remote employees worldwide. The company's wellness program covers gym memberships and non-medical benefits for 29 employees, using Brex for 10 US-based staff but requiring the 19 India-based employees to submit expenses through manual Google Forms.

This created an error-prone system of monthly receipt uploads, manual reviews, and hand-calculated currency conversions that made accurate payment tracking impossible—especially with W-2 versus contractor payments involving different tax benefits. Employees would also often submit expenses months later, relying on memory to track everything.

“It was a real big pain,” Kirin said. “We were on these different systems and there was no way of tracking who was getting paid.” She thought Brex was “a little clunky and outdated.” And working out of Google Forms meant employees in India had to manually submit receipts, which Kirin had to go through one by one and manually convert Indian rupees to US dollars to approve—which drained time and risked errors. 

“I was like, ‘heck no,’ this is not going to work for me as an HR department of one person for 29 employees,” Kirin said. On the bright side, she knew exactly who to call.

One of the first things Kirin did in her new role at Memorang was convince the CEO to join Rippling Spend. She was an avid user in past roles and knew the impact it had on businesses looking to save time and ditch software sprawl. “I always tell everyone to move to Rippling,” she said. “I remember thinking, ‘I can’t join this company if they don’t have Rippling.’”

If you’re already on Rippling, it doesn’t make sense for you to be on anything else… The most valuable thing in life is time, and you’re going to spend it switching between apps when you don’t need to? You can’t get time back, but you can make yourself more.

Kirin Quackenbush

People Operations Manager at Memorang

When Kirin announced the switch to Rippling’s Expense Management solution at an all-hands on Google Meet, India-based employees reacted with emoji applause and confetti. “I couldn’t see my screen,” she said. “They were all so excited that they didn’t have to manually submit reimbursements anymore.”

The new system auto-captures receipt data and automatically sends it to Kirin for reimbursement. Regardless of whether employees are contractors or W-2 workers requesting in USD or INR, Rippling automatically processes reimbursements in the currency they receive their paychecks in. Kirin says, “I don’t have to do it manually anymore. With Rippling Spend, you just hit ‘approve.’”

And when India-based employees submit expenses in rupees, Rippling converts them to dollars to help Kirin internally track expenses. Rippling Spend also gives her more control, like the policy she created to automatically block reimbursement requests over a pre-set limit.

Kirin pushed to join Rippling Spend because Memorang already used Rippling Payroll for its global workforce. Now, instead of managing reimbursements out of separate systems, approved reimbursements flow directly from Rippling Spend to Rippling Payroll, completely hands-free. 

“If you’re already on Rippling, it doesn’t make sense for you to be on anything else,” she said. “The most valuable thing in life is time, and you’re going to spend it switching between apps when you don’t need to? You can’t get time back, but you can make yourself more.”
With her new free time saved by automating spend management, Kirin has been able to use Rippling IT and HR to tackle things like SOC-2 compliance, efficient device management, and overhauling Memorang’s entire recruitment process.

Brex’s corporate cards didn’t offer Memorang enough cashback to make using them worthwhile. Since Rippling Corporate Cards offer an industry-leading 1.75% cashback, the company decided to move over $20,000 worth of spend a month. Kirin can also set and automatically enforce customizable card policies based on an employee’s purchasing needs—so unauthorized spend doesn’t slip through the cracks.

• Time saved: Kirin saves four hours a month managing expense reimbursements
• Systems unified: Memorang handles spend, payroll, and IT for a global team out of a single unified platform
• Enhanced control: Memorang can auto-enforce spend policies, track expenses, and remotely lock compromised corporate cards and devices