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From back office to boardroom: The state of HR in 2025

Abstract illustration of a group of people arranged in an org chart structure

From back office to boardroom

Despite the critical functions they carry out day in and day out, HR teams are stuck in a cycle of manual admin work worsened by the very technologies meant to make their jobs easier.

#1
priority for 2025 is recruiting and retention
90%
spend more than a quarter of their day on admin tasks
58%
are held back by technology

HR should be a highly strategic function; nothing is more important to the success of a company than hiring and nurturing top talent. The companies — and HR leaders! — that win in the years ahead will be those that leverage automation and AI to reduce administrative tasks. As we're seeing at Zapier, this frees up HR professionals to tackle higher-impact work and focus on the things that humans do best.

Bonnie Dilber

Recruiting Manager at Zapier

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